Refund & Cancellation Policy

Last updated: 2024-Apr-17 | Version 1.0

This policy applies to paid Patron subscriptions on integrationera.com, operated by 2C Consulting LLC (doing business as Charlie Forêt).

Cancellation — Cancel Any Time

You may cancel your Patron subscription at any time from your account settings on integrationera.com, or by emailing theintegration@integrationera.com from the address on your account.

When you cancel:

• Your subscription remains active through the end of the current billing period you've already paid for.
• You will continue to have access to Patron-exclusive content (early releases, exclusive lore, audiobooks) until the period ends.
• You will not be charged again.
• No further action is required on your part.

Access to Patron-exclusive content ends when the paid period ends. Public stories and free content remain available to anyone with a free account.

Refunds — No Refunds as Standard

Because Patron subscriptions deliver digital content immediately upon payment, subscription fees are non-refundable once charged. This includes:

• Partial months after cancellation;
• Periods during which you did not access content;
• Periods where content release cadence differed from your expectations.

We believe the fair approach is: cancel any time, and you keep access through the end of the period you've already paid for.

Exceptions — When We Will Refund

We will issue a refund in the following cases:

1. Duplicate or erroneous charges due to a billing system error on our end.
2. Unauthorized charges — if someone used your payment method without your permission, contact us immediately and we will refund the charge pending investigation. (Also notify your card issuer.)
3. Failure to deliver — if technical issues on our end prevent you from accessing Patron content for an extended period and we cannot resolve the issue, we will refund or credit a pro-rated amount at our discretion.
4. Required by law — where consumer protection law in your jurisdiction requires a refund (for example, certain EU/UK statutory cooling-off rights for digital content).

How to Request a Refund

Email theintegration@integrationera.com from the address on your account within 30 days of the charge. Include:

• The email on your Integration Era account;
• The date and amount of the charge;
• A brief description of the issue.

We'll respond within 5 business days.

Chargebacks

If you initiate a chargeback with your card issuer without contacting us first, we may suspend your account pending resolution. We'd rather hear from you directly — almost any legitimate issue can be resolved faster by email than through a chargeback.

Failed Payments

If your renewal payment fails, we'll retry the charge over several days and notify you by email. If the payment continues to fail, your Patron access will be paused until payment is updated. We will not retry indefinitely; after a reasonable period your subscription will be cancelled.

Price Changes

If we change Patron subscription prices, existing subscribers will be notified by email at least 30 days before the new price applies to their subscription. You may cancel before the new price takes effect if you don't wish to continue.

Contact

2C Consulting LLC (dba Charlie Forêt) theintegration@integrationera.com